FREE AUSTRALIA-WIDE SHIPPING | PAY WITH AFTERPAY

Shipping & Returns

Shipping

IMPORTANT NOTE: Whilst we aim to dispatch orders on the same day or next business day, we cannot control the shipping speed once orders are with Australia Post. The increased demands on domestic and international postal networks are causing delays in some circumstances.

How much is shipping?

Within Australia

Standard Shipping: FREE! (includes tracking).

Express Shipping: Flat rate of $5.95 (includes tracking).

International

Standard Shipping: $14.95.

How long will it take to get to me?

We ship from Sydney, Australia and orders are usually dispatched within 1-2 business days. 

As a general guideline:

Australia: Allow 2-5 business days. 
New Zealand / Asia: Allow 7-10 business days. 
Middle East / Europe / Americas and Africa: Allow 10-14 business days.

Note: the above time estimates are guidelines only for standard shipping. 

If you have any questions or concerns about the status or delivery of your order, please email hello@ovlcollection.com in the first instance.

Returns

We want you to absolutely love your Ovl Collection jewellery, so if you're not satisfied with your purchase, email hello@ovlcollection.com and we'll organise an exchange or refund for you.

You'll need to send it back to us in original, unused condition (including the packaging) within 14 days, and cover the cost of shipping. All shipping costs are non-refundable.

For exchanges, you'll need to cover the cost of shipping your new one to you. Note: We can only accept returns that are sent by trackable post, so please take note of your tracking number.

*Please ensure you contact us BEFORE sending your item back.*

Important: Only regular priced items may be refunded or exchanged. Unfortunately, sale items do not qualify.