Shipping & Returns

Shipping Rates

We ship to the United States, Australia, Canada and New Zealand. We offer standard and express shipping - both include tracking. 

FREE STANDARD SHIPPING ON ALL ORDERS (US and Australia)

UNITED STATES Standard (3-5 days)  FREE
Express (2-3 days) $14.95
CANADA Standard (7-10 days) FREE

Orders are dispatched within 1-2 business days.  

 

AUSTRALIA Standard (3-5 days)  FREE
Express (2-4 days) $10.00
NEW ZEALAND Standard (7-10 days) $10.00

Orders to Australia and New Zealand ship from Sydney, Australia and orders are  dispatched within 1-2 business days. 

Please note: All of the above time estimates are guidelines only and may vary due to circumstances outside our control. 

If you have any questions or concerns about the status or delivery of your order, please email hello@ovlcollection.com.

 

Incorrect addresses

It is your responsibility to ensure that all names and addresses are correct at the time of ordering. If you've entered the incorrect address, please email us at hello@ovlcollection.com and we can try and amend this for you. However, we cannot guarantee that we'll be able to amend the address prior to shipment as our warehouse works extremely quickly to get your orders out to you. 

If you've entered the incorrect address and your order cannot be delivered, or is delivered to the wrong address, we accept no responsibility for retrieving or replacing your order. Australia Post may send it back to us if they're unable to deliver. We're unfortunately unable to cover the cost of redelivery in this instance and you'll need to pay for your order to be sent back to the correct address. Thank you for understanding.

 

Returns

We want you to absolutely love your Ovl Collection jewellery, so if you're not satisfied with your purchase, email hello@ovlcollection.com and we'll organize an exchange or refund for you.

Please ensure you contact us BEFORE sending your item back.

Please send it back to us in original, unused condition (including the packaging) within 14 days and cover the cost of shipping. 

For exchanges, you will need to cover the cost of shipping your new one to you. Note: We can only accept returns that are sent by trackable post, so please take note of your tracking number.

Please note, we do not accept returns on earrings due to hygiene reasons. 

Important: Only regular priced items may be refunded or exchanged. Unfortunately, sale items or promotional do not qualify. We do not refund purchases which come with a free gift.