Here are some answers to our most frequently asked questions. If you can't find the answer to your question here, just send us an email at hello@ovlcollection.com and we'll get back to you within 24 hours (usually less).

What material is your jewelry made from?

All of our jewelry is made from high quality, durable, tarnish resistant stainless steel. Our gold and rose gold jewelry is 18k gold dipped over stainless steel. All our jewellery is 100% hypoallergenic, and it's also nickel free and lead free.

Will your jewelry tarnish? 

No, we have designed our bracelets to be easy care and the stainless steel metal does not tarnish like silver does. However, the beautiful polished finish gives it a luxury look for an affordable price.  

How do I know if the cuff bracelets will fit?

Our cuff bracelets are fully adjustable and will fit most all sizes. We've designed our bangles to sit close to the wrist, so they don't slide around too much or fall off. This also means they don't need to be adjusted too much or bent out of shape.

If you're unsure, please contact us for measurements so we can confirm the fit for you. 

How do I adjust my cuff bracelet?

Our cuff bracelets are fully adjustable and it's really easy to do.

If you'd like the bracelet more secure, start with the cuff bracelet off your wrist. Cup the bracelet in your palm and gently squeeze each open end inwards towards the centre of the bangle. Test it on your wrist and adjust a little at a time to ensure the bracelet keeps its shape.

If you'd like the bracelet looser, simply hold the bracelet with two hands using your thumbs, index and middle fingers and gently bend the ends of the bracelet outwards a little at a time until it sits comfortably on your wrist.

Can I get custom engraving on the bracelets?

Unfortunately, we don't currently offer custom engraving. If you have requests for quotes, we'd love to hear them. 

Where do you ship?

We ship to the US, Canada, and Australia. If you have any special requests, please let us know and we will try to accommodate. 

How much is shipping and how long will it take? 

Please see our shipping page for our rates and shipping options. 

Can I send this as a gift?

Yes! Our jewelry makes the perfect gift. Each piece comes in a crisp white box with the corresponding message card.  You can purchase a personalized note card if you wish for us to print your special message and add it to your gift. No pricing or invoices are enclosed in the package.

What is your return or exchange policy? 

Should you have any concerns about your purchase, please let us know. We provide a 100% satisfaction guarantee and will be happy to accept a return or exchange.