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Refund policy

100% SATISFACTION GUARANTEE

We want you to absolutely love your Ovl Collection jewellery, so if you're not satisfied with your purchase, email hello@ovlcollection.com and we'll organize an exchange or refund for you.

Please send it back to us in original, unused condition (including the packaging) within 14 days, and cover the cost of postage. All original shipping costs are non-refundable (so we will refund you your purchase price less the cost to ship your product to you).

For exchanges, you'll need to cover the cost of shipping your new one to you. Note: We can only accept returns that are sent by trackable post, so please take note of your tracking number. *Please ensure you contact us BEFORE sending your item back.

Please note, we do not accept returns on earrings due to hygiene reasons.